Gabor Gal

- Managing and maintaining the company's IT infrastructure in UK, Brazil, and the US, including servers, network devices, and software applications
- Providing worldwide support to users in UK, Brazil and the US and resolving system-related issues in a timely manner
- Implementing security best practices and technologies to protect against cyber threats and data breaches in all locations
- Designed and implemented backup and disaster recovery strategies to ensure business continuity in all locations
- Conducting regular system updates, patches, and upgrades to ensure optimal performance and security in all locations
- Collaborating with other IT team members worldwide to plan and implement IT projects and initiatives
- Implementing Azure AD and SSO for multiple applications, improving security and simplifying user access
- Provisioning and managing Azure VMs for various workloads, including SQL Server and web applications
- Administering Microsoft Intune for Windows and MAC device management and application deployment, improving user productivity and security
- Administering VOIP phone systems to ensure optimal performance and reliability

Support and Service Analyst
- First technical point of contact for 900+ Caffe Nero stores (including international sites)
- Providing excellent support for POS system, cloud-based restaurant management system, PDQ terminals, network devices (routers, access points), tablets and laptops in our stores across the world. (UK, USA, Poland etc.)
- Resolving technical issues (EPOS, PDQs, PCs, printing, small networks)
- Logging and updating tickets in internal ticketing software
- Provisioning and fixing hardware including laptops, desktops and mobiles
- Assisting with IT department projects
- Administration of store facing systems like intranet and ordering system

Head office support & SysAdmin
- First technical point of contact for the Head Office with over 300 users. Assisting users with their desktop support issues (Windows, AD, networking, printing, hardware and software support, PC and mobile, conferencing software and hardware, VPN, IP phones)
- Upkeep of office's IT infrastructure
- Ownership of IMAC process
- Provisioning of new PCs (Windows/MacOs, both laptop and desktop) and mobiles (iOS and Android)
- Managing, supporting, and troubleshooting mobiles (Meraki MDM, BT OnePhone)
- Setting up and training new starters
- Reporting to Service Manager
- Creating Knowledge Base entries
- Escalating issues with 3rd line colleagues

- Modern work organisation
- Project management
- Installation and operation of applications
- Hardware installation, configuration and operation
- Development of information systems
- Installation and operation of technical infomation systems

I wrote my thesis about computer networking.

- POS and Desktop Support
- Windows 7, 10
- Active Directory
- Provisioning new computers, mobile devices
- AV setup for conferencing (Zoom based)
- Installation and operation of applications
- Hardware installation, configuration and operation
- Installation and operation of technical information systems
- Cisco CCNA basic knowledge (old certificate from the Engineer assistant degree)
- Microsoft Office + Office 365 admin
- Okta and Azure SSO
- Meraki and Intune MDM
- Active directory and Azure AD
- System administration of Windows servers and desktops
- Virtualization technologies
- Network administration and troubleshooting
- Security best practices and technologies
- Backup and disaster recovery strategies
- Cloud computing platforms such as Azure (and basic AWS)
- Azure VM provisioning and management
- Microsoft Intune administration
- Phone system administration
- Onboarding and offboarding process